|
Post by bagpuss on Aug 21, 2012 23:11:27 GMT
Its a warranty repair, therefore billed to the distributor under the warranty? I don't see why you should have to pay for labour?
|
|
|
Post by Andrew on Aug 22, 2012 9:34:25 GMT
You should not incur any costs due to a warranty repair.
Your shop is wrong.
If your car has a fault, they don't ask you to cover labour to fit the faulty part.
Yeti will repair or replace any defective part as per their warranty, I don't see how after paying £2000 for a frame and experiencing a failure in 4 months should leave you open to paying towards this repair.
I know for sure my lbs does not charge for warranty replacements.
Andrew
|
|
|
Post by bagpuss on Aug 22, 2012 12:28:17 GMT
I reckon Certini's have either got their wires a little crossed and made a mistake? Or they are trying to charge you and YETI and double up their money? Personally, I'd go in to pick my frame up all smiles etc. Check it out and then just say thanks and walk the f**k out! Give Silverfish a call to check facts and rub a little salt into Certinis wounds. Its surely not the way a YETI dealership should be behaving like? Bad practice!!
|
|
jtb
a true Yetifan!
Posts: 153
|
Post by jtb on Aug 23, 2012 20:00:48 GMT
No way should you incur costs! I've been a bit unlucky over the last 2 years with some issues with cracked carbon. Not only have yeti/silverfish/evo been brilliant, my lbs did not pass on a dime of cost to me (and were also brilliant, lending me bikes etc.). Sounds llike they have made a mistake.
|
|
|
Post by pinetree on Aug 25, 2012 17:08:48 GMT
Its a warranty repair, therefore billed to the distributor under the warranty? Absolutely not. What people often forget is that their contract is with the shop they bought the bike/frame from, not with the distributor. Bagpuss, I'd also suggest that emailing Silverfish will get the OP nowhere. As a distributor, they can't tell a shop what to charge for labour. This is an issue between the OP and his LBS. In Yeti's warranty policy it clearly states: "The original owner shall pay all labor charges connected with the repair or removal of all components. Under no circumstance does this limited warranty include the cost of travel or shipment to and from an authorized Yeti dealer." Most bike shops wouldn't charge for undertaking warranty work on products they've sold. Although this is generally accepted as standard practice, they are under no obligation to do so. It's one of those tricky situations. I don't think the shop should really be charging you because of how new the frame is. For how relatively easy a job it is to remove a swingarm, it's a bit off. Although, they are well within their rights to charge for it. If I were you I'd have a polite word with their manager, explaining the situation. Most bike shops are run by pretty reasonable people, who are generally willing to accommodate these kinds of circumstances. Sorry play devil's advocate, but I think it's fair to present the facts before the witch-hunt begins.
|
|
|
Post by Andrew on Aug 25, 2012 21:04:07 GMT
I have this segment of European law. Note/ the seller should not charge extra for a repair or replacement.
I think yeti can say that statement in the USA, but euro law is different.
Please see below.
The directive calls for · a guarantee of at least 2 years for new goods (or longer if the Member State wishes) where the seller will undertake without extra charge to reimburse the price paid or to replace and/or repair consumer goods if they do not meet the specifications set out in the guarantee statement or relevant advertising. · a guarantee of at least one year for used goods (except those sold by a private seller)
|
|
|
Post by bagpuss on Aug 26, 2012 2:47:13 GMT
When you buy something from a trader in the UK you have automatic "Statutory Rights" under the "Sale of Goods Act 1979" www.legislation.gov.uk/ukpga/1979/54Under "Consumer Law" in England the "seller" is responsible by way of the "consumer contract" for all works carried out on a faulty product they have sold within two years of sale. In most member states of the EU four years in enforceable under European Law, but its notoriously difficult to get traders in the UK to abide by these rules. Claiming under a guarantee or warranty isn’t always the best thing to do initially. In most cases it's be better to ask for a repair, replacement, refund or compensation using your "legal consumer rights" first. This is because your guarantee may not give you as much protection as your legal rights, for example you may in fact have to pay labour or postal charges under warranty. YETI's warranty, while ambiguous, seems to indicate that if the owner of the bike; for example having bought a frame only: presents the complete bike to the shop then the warranty doesn't cover the removal of components ie. wheel, chain, mechs, brake and cabling to access the swing-arm for replacement. If the bike was built by the shop and sold as a complete unit, the law states that the bike is a bike and not an amalgam of constituent parts. You bought a bike, and a fully functioning and safe bike is what you are entitled to. If it fails or breaks within normal use then it should be fixed at no cost to the purchaser!! That's my interpretation of the situation! Stick that up your arse and smoke it!!! BOOM!!!!!!!!!!!!!
|
|
jtb
a true Yetifan!
Posts: 153
|
Post by jtb on Aug 26, 2012 10:43:00 GMT
lol. Anyway, I think we all agree that most reasonable shops would sort this out.
|
|
|
Post by Franklyn3000 on Apr 11, 2014 18:28:18 GMT
Had my sb66 for 20 months, found a crack on the right hand chainstay, a common place for welds to go, I ride my bike hard and it has had a lot of abuse in the time I have owned it, it is tho the best suspension I have ever used! Got new swing arm within 5 days, To be honest, loads of bike manufacturers get these problems, people just like to highlight this, especially when there's loads of hype about the product, I would recommend one defo, but maybe a carbon one
|
|
Eric
Call me Mr YETI
Posts: 38
|
Post by Eric on Apr 11, 2014 21:02:03 GMT
welding is a very various and complicate methode to join material, there are a lot of variables, just one part of it out of range can occure cracks. for me as an iws is not secret that the most important zone the HAZ-heat affected zone (beside weldseam) is, there cracks happens mostly. for all of you wich are a little bit interrest, is this link easy to read. i do not know how the bike industry tests it series but beside the easy NDT methode of MT are also a lot more like UT,RT and much more, but at the end is it all a question of the price... and at least i am close to finish my sb66c built...no cracks beside weldseam possibility's ;P
|
|
Sad yeti bike rider
Guest
|
Post by Sad yeti bike rider on Apr 20, 2014 18:37:45 GMT
Hi, just found a crack on the swinging arm on my Yeti Sb66 Bought it off pink bike about 8months ago, no receipt, does any1 think Yeti will warrant it.. ??
|
|
|
Post by Andrew on Apr 21, 2014 8:43:10 GMT
Pretty much no chance, but email them see if they can help you out.
|
|
|
Post by elastictangent on Apr 23, 2014 12:35:07 GMT
I recently had my 66C frame and swing arm replaced under warranty and the LBS didn't charge me a penny. In fact, they even replaced the Invisiframe kit for free as well.
|
|